Client Need : The School was looking
to improve upon its:
Help desk quality
Response time
Operating system conversion
Network setup
Router configuration
Desktop & laptop set up for both students and staff.
This country wide public school system, was often noted for its large size,
budget, and varying locations. Because of these obstacles, the school
system wanted an outside vendor to manage and achieve their set objectives.
SGS Solution
SGS Technologie was able to provide help desk, a network support for this
large multiple district school system. A solution tailored to fit their
needs included thirty certified SGS technicians to lend support to the help
desk. And a certified network administrator for support. Also included; was
hardware, software installation, troubleshooting, configuration and end user
support.
