How can your business benefit from automation

Robotic process automation or intelligent automation (the combination of artificial intelligence and automation) is starting to change the way business is done in nearly every sector of the economy. Automation using artificial intelligence might be the next game changer in terms of process efficiency in any industry. Therefore, automating processes within your business or organization can be a better choice by using technology for the execution of repetitive tasks in an organization/business/department instead of manual efforts. Intelligent automation systems detect and produce vast amounts of information and can automate entire processes or workflows, learning and adapting as they go.

With intelligent automation technologies, processes become increasingly intelligent. They can adapt to change and become more precise with time and with the quantity of data processed to the point where human input is needed only in very exceptional situations. Installing office automation technology may save your company time and money. Some other benefits include:

Ability to Prioritize Work: Your team members can spend more time on customer service while deploying smaller tasks to an automated system. Hence, the focus will be on increasing brand reputation and revenue generation. Automation will also enable multitasking with a definite increase in efficiency and accuracy. In addition, automation decreases the costs associated with human resources as no new employee needs to be hired or trained.

Multi-System Integration: Let us take a real-time example of a financial institution such as a bank. There can be processes involving different departments, systems, and teams of a business. For instance, a bank may have separate departments for loans, credit cards, and customer service for individual customers and business clients. Each of them may require a unique period to complete work. Besides, the possibility of data mismatch and lack of coordination is massive. A better option will be to automate various functions across departments and previously disparate systems.

Assign tasks dynamically: Even task assignment gets automated with business process automation. A company need not manually select members and assign them specific tasks. AI integration in systems enables the setting up of various rules and sending the tasks to the right staff members automatically at the right time. This approach can have a transformative effect on efficiency because employees receive only those tasks that match their skills, and work gets distributed more evenly. During slow periods, work priority can be shifted dynamically to other secondary tasks, or workers can go home early.

Some examples of business processes that can be automated are:

Email: Automating this process can enable sending mass emails in a single shot to anyone with the help of a stable internet connection. Mass emails save time as they diminish the need to make phone calls on a one-on-one basis when employees are away from the office.

Customer Service: An automated help desk can do wonders as it benefits businesses and its clients. For example, online customer-service software can be developed that automatically greets visitors and submits support tickets if a client needs assistance while visiting a website or operating a software application.

CRM Software: Such software can streamline the entire sales process of a business. A good example is the categorizing of business activities into different databases such as the details of customers, the products/services they purchased, performance levels, email responses, and follow-up calls that are due. These activities would normally involve several staff members and could take long durations. Automating these processes with CRM software can get these jobs completed within seconds.

ERP Software: Such automated applications feature various modules that are designed for specific departments. The advantages of such business process automation solutions are that they benefit a specific department or module of the business. The examples of departments that can benefit from ERP software include human resources, accounting, inventory, and distribution.

SGS Technologie is an experienced software development company with expertise in delivering effective business automation solutions to firms in Jacksonville and other parts of Florida. Contact us to discuss the BPA solutions that we can develop to meet your specific requirements.

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How can your business benefit from automation?

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Robotic process automation or intelligent automation (the combination of artificial intelligence and automation) is starting to change the way business is done in nearly every sector of the economy. Automation using artificial intelligence might be the next game changer in terms of process efficiency in any industry. Therefore, automating processes within your business or organization can be a better choice by using technology for the execution of repetitive tasks in an organization/business/department instead of manual efforts. Intelligent automation systems detect and produce vast amounts of information and can automate entire processes or workflows, learning and adapting as they go.

With intelligent automation technologies, processes become increasingly intelligent. They can adapt to change and become more precise with time and with the quantity of data processed to the point where human input is needed only in very exceptional situations. Installing office automation technology may save your company time and money. Some other benefits include:

Ability to Prioritize Work: Your team members can spend more time on customer service while deploying smaller tasks to an automated system. Hence, the focus will be on increasing brand reputation and revenue generation. Automation will also enable multitasking with a definite increase in efficiency and accuracy. In addition, automation decreases the costs associated with human resources as no new employee needs to be hired or trained.

Multi-System Integration: Let us take a real-time example of a financial institution such as a bank. There can be processes involving different departments, systems, and teams of a business. For instance, a bank may have separate departments for loans, credit cards, and customer service for individual customers and business clients. Each of them may require a unique period to complete work. Besides, the possibility of data mismatch and lack of coordination is massive. A better option will be to automate various functions across departments and previously disparate systems.

Assign tasks dynamically: Even task assignment gets automated with business process automation. A company need not manually select members and assign them specific tasks. AI integration in systems enables the setting up of various rules and sending the tasks to the right staff members automatically at the right time. This approach can have a transformative effect on efficiency because employees receive only those tasks that match their skills, and work gets distributed more evenly. During slow periods, work priority can be shifted dynamically to other secondary tasks, or workers can go home early.

Some examples of business processes that can be automated are:

Email: Automating this process can enable sending mass emails in a single shot to anyone with the help of a stable internet connection. Mass emails save time as they diminish the need to make phone calls on a one-on-one basis when employees are away from the office.

Customer Service: An automated help desk can do wonders as it benefits businesses and its clients. For example, online customer-service software can be developed that automatically greets visitors and submits support tickets if a client needs assistance while visiting a website or operating a software application.

CRM Software: Such software can streamline the entire sales process of a business. A good example is the categorizing of business activities into different databases such as the details of customers, the products/services they purchased, performance levels, email responses, and follow-up calls that are due. These activities would normally involve several staff members and could take long durations. Automating these processes with CRM software can get these jobs completed within seconds.

ERP Software: Such automated applications feature various modules that are designed for specific departments. The advantages of such business process automation solutions are that they benefit a specific department or module of the business. The examples of departments that can benefit from ERP software include human resources, accounting, inventory, and distribution.

SGS Technologie is an experienced software development company with expertise in delivering effective business automation solutions to firms in Jacksonville and other parts of Florida. Contact us to discuss the BPA solutions that we can develop to meet your specific requirements.

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