Why should companies in Jacksonville opt for business process automation?

Advancements in technology have made a deep impression on every business organization and department; in both the public and private sectors. Every product and/or service has adopted technological tools and software as its trump card to perform well in the current economy. Yet these are the end-results. What about the underlying processes or the activities that are performed to deliver such products and services? Billing, sales analysis and human resource management are a few examples of this. Chances of human errors such as wrong entry of data, faults in calculation and omission of certain information can be massive in traditional methods. The best solution is to acquire the services of business process automation company in Jacksonville.

What is business process automation?

Business process automation is the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. Such recurring tasks refer to regular business activities that such as responses to emails, scheduling appointments, paying bills, collecting customer data, and responding to queries.  Automating such processes achieves cost minimization, greater efficiency, and streamlined processes. The benefits of business process automation are:

Prioritizing Work: Employees can focus less on small tasks and more on customer service. Automated software applications will enable staff of a business or agency to focus on customer needs and revenue generation. Such automated processes will also enable multitasking with a definite increase in efficiency and accuracy. The costs or resources invested on these activities will also be reduced by a huge margin, as no new employee needs to hired or trained.

Integrate multiple systems together:  A single project may involve contributions from different departments, systems and teams of a business.  Each of them may require a unique period of time to complete work. Besides, the possibility of data mismatch and lack of coordination is massive. A better option will be to automate various functions across departments and previously disparate systems. For example, some employee processes might require manual usage of finance or accounting systems, project management applications, and shipping/logistics.  With automated software applications, everything will be handled by a single system with 100% accuracy.

Assign tasks dynamically: With BPA, companies can setup various rules that send tasks to the right staff members at the right time. This approach can have a transformative effect on efficiency because employees receive only those tasks that match their skills, and work is more evenly distributed. During slow periods, work can be dynamically shifted to other secondary tasks, or workers can be sent home early. More efficient staff members benefit the bottom line and can also improve morale and retention.

Areas of a business that can be automated

Email: Automating this process can enable the sending of mass emails at the same time to anyone with an Internet connection at the same time. Mass emails also save time by avoiding the need to make phone calls on a one-on-one basis when employees are away from the office. The possibilities of generating leads will be much higher than sending individual emails. This however needs a company well experienced in automated emails and with good knowledge of available tools.

Customer Service: An automated help desk can do wonders; it can benefit both the business as well as its clients.  For example, online customer-service software can be developed that automatically greets visitors and/or submit support tickets if a client needs assistance while visiting a website or operating a software application.

CRM Software: Such software can streamline the entire sales process of a business.  A good example is the categorizing of business activities into different databases such as the details of customers, the products/services they purchased, performance levels, email responses, and follow-up calls that are due.  These activities would normally involve several staff members and can take up to long durations of time. Automating these processes with CRM software can get these jobs completed within seconds.

ERP Software:  These automated business applications contain different modules designed to handle a business’ specific department. The advantages of such business  process automation solutions are that they benefit a specific department or module of the business. Examples of departments that can benefit from ERP software include human resources, accounting, inventory, and distribution.

SGS Technologie is experienced in delivering effective business automation solutions to firms in Jacksonville and other parts of Florida. Contact us to discuss the BPA solutions that we can develop to meet your specific requirements.