At SGS Technologie, our expert engineers handle incidents, tackle problems, oversee changes, manage service assets, process requests, and keep configurations in check so that your enterprise runs smoothly
Incident Management
Outages keep your systems down? Not anymore. Our infrastructure engineering team can improve agent productivity, meet SLAs, slash resolution times, and resolve IT ticketing issues – all with a smile.
Problem management
Every day brings more queries from more directions than one. We analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
Change management
Making changes can be a headache, especially if departments work in silos. With our IT service management team in action, you can count on getting approvals faster, streamlined planning and automated workflows.
Ever wonder what services we offer at the IT desk? Check out the service catalog; it showcases every service available to end users, complete with custom SLAs and multi-stage approvals.
Project management
Juggling projects comes naturally to us. We create projects, manage resources, track progress, and integrate them with requests and changes to deliver IT service delivery you can be proud of.
Our Approach
We Ask Questions
At SGS Technologie, we begin by asking the right questions to understand where your company stands in its IT service management journey. Are your teams ready for change? What do you expect from your service desk? These insights enable us to tailor solutions that align with your goals and deliver meaningful results.
We Use Our Expertise
With your input, we carefully evaluate your current IT service landscape and find growth opportunities. Our goal is to define a clear, strategic roadmap that guides your services toward where you envision them in the next few years—more efficient, responsive, and aligned with your business objectives.
We Employ In-House Tools
We understand the ESM use cases depend upon inter-department workflows. We bring in our time-tested in-house tools and methodology to help transform slow, loosely-connected departments into efficient, cohesive units to enhance operational efficiency.
We Integrate AI
Businesses face the challenges of too many manual, error-prone workflows that create increasing volume of requests and results in employee fatigue with the slow pace of resolution. We add AI and machine learning technology to add smart search capabilities, use intelligent analytics and NLP bots to automate those service requests to take ESM to the next level.
We Understand Your Goal
We realize that the goal of any ESM project is to unite every department and create a unified workflow that increases your ROI and decreases operational costs
Why Choose SGS for Enterprise Service Management Services?
Choosing SGS for your Enterprise Service Management (ESM) means partnering with a company that understands how the wheels go around in mid-market and enterprise-level organizations. Here are compelling reasons why SGS stands out as the preferred choice of organizations across industries for more than 2 decades:
Contingency Planning
At SGS, our ESM services are customized to meet the specific needs and objectives of your business. We excel in planning for response, recovery and resumption of services upon encountering different contingencies. Whether it is uninterrupted IT service management, HR service delivery, customer service management, or any other enterprise service, SGS offers solutions designed to enhance efficiency, productivity, and overall business performance.
Expertise and Experience
We make use of our experience in serving mid-market and enterprise clients, and we bring a wealth of knowledge and proven expertise to every engagement. Our team consists of seasoned professionals who continuously stay ahead of industry trends to offer high-quality service and solutions precisely tailored to your organization’s needs.
Integrated Approach
Here at SGS, we don't just do ESM, we do it integrated. That means no more departments working in separate bubbles. We break down the walls, boost communication, and get everyone on the same page. Our ESM model is tailor made for each business under a specific set of circumstances. For us, it’s all about teamwork, peak efficiency and maximum impact for your enterprise services.
Advanced Technology
At SGS, we're all about cutting-edge tech that scales with your business and flexibility. Our platforms integrate with your existing systems like butter on toast, so there's no painful transition. What’s more, integrated features such as automation, built-in analytics, and real-time reporting keep you ahead of the game.
Commitment to Excellence
We have established a tradition of unfailing precision and excellence, and we are laser-focused on what YOU need, putting your goals at the heart of everything we do. We become an extension of your team, dive deep into your challenges, and deliver solutions that get real results, not just fancy reports that gather dust.
