Roles and responsibilities:

1. Greeting visitors
2. Managing security and telecommunications systems
3. Experience with digital marketing and blog writing would be a huge plus!
4. Handling queries and complaints via phone, email and general correspondence
5. Transferring calls as necessary
6. Taking and ensuring messages are passed to the appropriate staff member in time
7. Managing meeting room availability
8. Receiving, sorting, distributing and dispatching daily mail
9. Preparing vouchers
10. Handling transcription, printing, photocopying and faxing
11. Recording and maintaining office expenses
12. Handling travel arrangements
13. Coordinating internal and external events
14. Managing office inventory such as stationery, equipment and furniture
15. Overseeing office services like cleaners and maintenance service providers
16. Assisting the HR team with recruitment, onboarding and termination processes
17. Maintaining safety and hygiene standards of the reception area

Receptionist Skills

1. Excellent verbal communication
2. Good telephone communication etiquette
3. Organized and resourceful
4. Customer-focused
5. Active listener
6. Adept at prioritizing, scheduling and multitasking
7. Ability to handle office equipment (e.g., the telephone system,  printer and the fax machine)
8. Fast and eager learner

Receptionist Qualifications

1. High school diploma or GED
2. Associate or bachelor’s degree in communications or business
3. Experience with digital marketing and blog writing
4. Familiarity with multi-line telephone systems
5. Prior experience with Microsoft Office and typing